2. a. Techniques for conducting internal audits to assess current sustainability practices

Sustainability is not just a trend in the hotel/hospitality industry that is becoming increasingly important to guests and other stakeholders. The implementation, continuous expansion and review of sustainable initiatives in the corporate strategy in the hotel/hospitality industry is crucial for ensuring economic success in long-term corporate management. To this end, regular internal audits should be carried out by company employees or external representatives. The company organization is scrutinized and existing processes are questioned. The regular collection and review of key sustainability figures (CO2 footprint, energy, water, waste consumption, etc.) in the hotel/catering industry, the continuous survey of guest satisfaction, guest surveys, etc. provide important insights that help managers and department heads to make sound decisions. An internal audit is an important tool for promoting internal communication and continuous improvement of the business organization and the achievement of sustainable corporate goals.